Software as a Service (SaaS) companies operate in a fast-paced, ever-changing industry. To remain competitive and successful, SaaS leaders must track key metrics to make informed decisions and measure the health of their business. In this article, the planning experts behind AI-powered planning platform Blox will explore 10 important SaaS metrics that every SaaS leader should track.

1. Monthly Recurring Revenue (MRR)

MRR is a critical metric for SaaS companies, as it provides an accurate picture of the revenue generated from subscription-based services. Tracking MRR allows SaaS leaders to identify trends and patterns in revenue growth, as well as monitor customer churn and expansion.

2. Customer Acquisition Cost (CAC)

CAC measures the cost of acquiring new customers, including marketing and sales expenses. By tracking CAC, SaaS leaders can determine the effectiveness of their marketing and sales efforts, as well as identify opportunities to optimize their customer acquisition strategies.

3. Customer Lifetime Value (CLTV)

CLTV measures the total revenue generated by a customer over their entire lifetime with a SaaS company. This metric is essential for determining the ROI of customer acquisition and retention efforts, as well as identifying opportunities for upselling and cross-selling.

4. Churn Rate

Churn rate measures the percentage of customers who cancel their subscription during a given period. By tracking churn rate, SaaS leaders can identify areas for improvement in product development, customer support, and engagement, as well as evaluate the overall health of their business.

5. Net Promoter Score (NPS)

NPS measures the likelihood of customers to recommend a SaaS company to others. It is a valuable metric for evaluating customer satisfaction and loyalty, as well as identifying areas for improvement in customer experience.

6. Gross Margin

Gross margin measures the percentage of revenue that remains after subtracting the cost of goods sold. By tracking gross margin, SaaS leaders can evaluate the profitability of their business and make informed decisions about pricing, cost optimization, and investment in growth.

7. Burn Rate

Burn rate measures the rate at which a SaaS company is spending its cash reserves. By tracking burn rate, SaaS leaders can evaluate the sustainability of their business model, as well as identify opportunities to optimize spending and maximize growth.

8. Average Revenue Per User (ARPU)

ARPU measures the average revenue generated per customer. It is a valuable metric for evaluating pricing strategies, upselling and cross-selling opportunities, and overall revenue growth.

9. Customer Engagement Metrics

Customer engagement metrics, such as time spent in the app, number of logins, and feature usage, are essential for evaluating customer satisfaction and identifying areas for improvement in product development and user experience.

10. Cash Flow

Cash flow measures the amount of cash coming in and going out of a SaaS company over a given period. By tracking cash flow, SaaS leaders can evaluate the financial health of their business, as well as identify opportunities to optimize spending and improve profitability.

In conclusion, tracking key metrics is essential for the success of SaaS companies. Monthly Recurring Revenue, Customer Acquisition Cost, Customer Lifetime Value, Churn Rate, Net Promoter Score, Gross Margin, Burn Rate, Average Revenue Per User, Customer Engagement Metrics, and Cash Flow are all important metrics that every SaaS leader should track. By monitoring these metrics, SaaS leaders can make informed decisions, measure the health of their business, and optimize their strategies for growth and profitability.

We know this can be daunting, and that’s why we created Blox’s marketplace of expert-built models, that can be adapted to your business needs in minutes, or even use our AI-engine to build your own models from scratch, no spreadsheet skills required!

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